❓ Frequently Asked Questions
How to obtain a formal price quote?
Price is based on specific requirements. Please provide shop drawings or window schedules showing dimensions, quantity, type, surface treatment, color, and glass specifications (thickness and type).
Do the doors and windows come with installation frames?
Yes, all doors and windows include the necessary frames for mounting on walls. Installation is straightforward once delivered.
What packaging options are available for shipping?
We offer three types: bubble bags for full containers, bubble bags with wooden frames, and bubble bags with wooden cases for maximum protection (recommended for USA, Australia, and Europe).
What is the typical delivery timeframe?
Standard colors typically take 15 days, while customized options require approximately 35 days, depending on the project details.
Can you assist if we don't have a designated forwarder?
Yes, we can help identify affordable freight forwarding channels to facilitate your shipment, though maritime transportation risks are handled by the carrier.
What are the standard payment terms?
Normally, we require a 40%–50% deposit via T/T, with the remaining balance due before delivery. Other suggestions can be discussed.