Frequently Asked Questions
Q1: How can I obtain a price quote?
A: Price is based on specific requirements. Please provide shop drawings or window schedules showing dimensions, quantity, frame color, and glass type/thickness for an exact quote.
Q2: What are the standard sizes for your windows and doors?
A: Our products are custom-made. We manufacture windows and doors specifically according to the buyer's dimensions.
Q3: What is the typical delivery timeframe?
A: Delivery usually takes between 30 to 45 days after the deposit is received and drawings are confirmed.
Q4: What are the accepted payment terms?
A: We require a 50% T/T deposit before production, with the remaining 50% balance paid before shipping. For amounts less than 5000 USD, 100% advance payment is required.
Q5: What warranty do you provide?
A: We provide a 10-year quality warranty. This includes frame color fastness and proper functionality of hardware and accessories under correct operation. We offer international courier replacements for quality issues.
Q6: What kind of support services do you offer?
A: We provide engineering and supervising services to guide the installation of our windows and doors effectively.